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Shipping & Returns

Thank you for visiting and shopping at Jya Fashion. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping

*Policy Shipment processing time

Nominal charge of ₹50 to be applicable on orders below ₹500 & Free shipping on orders above ₹500.

*Shipment confirmation & Order tracking

 

From the time of order placed, it takes about 3-5 days for domestic orders.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

Once your order has been dispatched, you can track the order from My Order section.

You can track the status of your package 24 hours after your order is dispatched from our warehouse. 

RETURN & EXCHANGE POLICY

*Return

The return and exchange policy for every product is clearly mentioned on the product page.

If the product is eligible for return/ replacement, you can raise the return/ replacement request  by sending us a message on the 'Let"s chat !' section or by sending us a message in the 'Contact page'. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible can be returned/ replaced.

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.

*Can I cancel my order?

You can cancel your order within 24 hours by sending us a message on the 'Let"s chat !' section or by sending us a message in the 'Contact page'

*How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.

*How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.

*Can I return part of my order?

Yes. You can return any products that are eligible for returns within 5 days of delivery. Please do note there are some items that are not returnable or exchangeable.

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